What is Snooz?
Snooz is a control plane for production AI. It runs your chatbots ("AI Bots") and autonomous agents on one platform, with observability, telemetry and governance built in — so you can see every call, every cost and every decision, and keep AI accurate, accountable and under control.
What's the difference between an AI bot and an AI agent?
An AI bot (chatbot) answers questions in a conversation. An AI agent goes further — it reasons over a goal and takes action across your tools: looking up records, processing a refund, updating a CRM, triggering a workflow. Snooz runs both, with the same observability and guardrails applied to each.
Why do I need observability and governance for AI?
Most teams deploy AI and then fly blind — they can't see what it costs, whether it's accurate, or what actions it took. That's where budgets leak and trust erodes. Observability gives you live visibility into cost and accuracy; governance enforces guardrails, approvals and an audit trail so you stay compliant.
How does Snooz keep AI accurate and safe?
Snooz scores accuracy on real traffic with drift alerts, grounds answers in your own knowledge, and applies policy guardrails like PII redaction, topic limits and approval gates before risky actions. Every decision is logged and reversible.
Can Snooz connect to the tools we already use?
Yes. Snooz integrates with the systems your team already runs — CRMs, helpdesks, messaging, billing and more — so bots and agents can read data and take action across your stack. See the Popular Integrations below.
How quickly can we get started?
The fastest path is a 30-minute demo on your own use case. We'll show your bot, agent and governance console live, then help you connect your knowledge and tools so you can pilot quickly.
Is Snooz suitable for small teams or only large enterprises?
Both. The platform scales from a single chatbot on your website to a full fleet of governed agents across an enterprise. You start with what you need and add layers — more bots, more integrations, deeper governance — as you grow.
What does it cost to run AI on Snooz?
Pricing depends on usage and the layers you enable, but the number that matters is cost per outcome. Because Snooz tracks spend down to the token and trims waste automatically, most teams spend less than they did running AI without visibility. Book a demo for a tailored estimate.
How is our data kept private and secure?
Your data stays grounded in your own systems, sensitive information is redacted before it ever reaches a model, and every action is logged for audit. Snooz supports data-protection requirements such as GDPR and CCPA when implemented correctly.